Returns and Refunds

Returns and refunds

At BrightBower, we want you to feel confident when ordering. Return eligibility, time limits, return shipping costs, and refund timing may depend on the specific product and supplier.

If your item arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos of the item and packaging so we can review the issue.

Please do not send an item back before receiving return instructions from BrightBower. Any mandatory consumer rights under the laws applicable to your purchase remain unaffected.

If you need confirmation of return conditions for a particular item, please contact us before ordering.